Easy and flexible date changes & refunds
If you are unable to stay because the area you are travelling from, or to, has issued a COVID travel ban, or you test positive for Coronavirus, we will offer you the opportunity to change your dates. Where this isn’t possible, we can offer a credit voucher to book an alternative cabin at another time or a refund.
Since the start of the pandemic, we have been able to move 90% of bookings for stays impacted by Coronavirus so our guests can still look forward to their holiday, just a little later than planned. Our friendly guest experience team will be happy to help you.
Our Covid Clean & Safe Rules
We are taking extra measures in order to keep you and the team safe during your stay.
Last updated 19/02/21
Can I still book a holiday?
Yes, we are currently taking bookings for all of our cabins for stays from 21 March 2021.
Before making a booking, we always recommend checking the government websites for the most up to date advice on travel in England, Scotland, Wales and Northern Ireland. For international locations check the FCO website for the most up to date travel advice.
Can I still go on my holiday?
If your booking is over the next few weeks, unfortunately you will not be able to travel. The UK is in lockdown and everyone is instructed to stay at home and only leave where necessary. To date, we have contacted all guests with bookings up to 21 March and we will keep this under review in line with government guidelines.
If you have a booking before 21 March look out for the email from us or if you have not received one, please email our Team on firstname.lastname@example.org with your booking reference and we will get back to you. If you are unable to travel due to a government health measure, we will offer you a date change, or if that is not possible, a refund.
If your booking isn’t before 21 March, we will contact you in the coming weeks once we know more about the restrictions for the date of your booking. We please ask that you don’t contact us whilst we first help those guests who have been immediately affected.
If I have a booking credit, how do I use it for a new booking?
If we are holding credit against a booking and you are now ready to rebook, drop us an email to email@example.com , fill our contact form or call us on 01291 680 111 with your preferred new dates and we will get you booked in. If the new dates are higher in price, i.e. in a more expensive period, you will need to pay the additional amount at the time of booking.
Should I buy travel insurance?
Yes, we always recommend that you have comprehensive travel insurance, including for stays in the UK. We recommend you take out a policy which covers you in the event of cancellation and has good medical coverage for international trips. Your coverage in the event of Coronavirus-related issues will depend on your insurer. Please contact them if you have questions. Guests booking international stays must have travel insurance which covers cancellation.