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Privacy Policy

COOKIES & PRIVACY

1. THIS PRIVACY POLICY

1.1 The Hop Garden  (“We” or “Us”) are committed to protecting your personal information and other data, which is collected by us or provided to us via your use of our website https://thehopgarden.co.uk (“our Website”).

1.2 This policy, together with our terms of use (https://thehopgarden.co.uk/terms-of-website-use/) and, where applicable, our booking terms (https://thehopgarden.co.uk/booking-terms/)  sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. By visiting our Website, registering an account and/or purchasing goods or services, you are accepting and consenting to the practices described in this policy.

1.3 For the purpose of General Data Protection Regulation (Regulation EU 2016/679) (“GDPR”) and any subsequent data protection legislation, the data controller is The Hop Garden of Tintern, Monmouthshire, NP16 7NX.

1.4 Our products and services are only available to those aged 18 and over. Therefore, we do not knowingly receive or attempt to solicit any information from children.

We may collect and process the following data about you:

(a) Information you give us. You may give us information about you by:

(i) filling in forms on our Website, for example to sign up to our newsletter;

(ii) registering a user account on our Website;

(iii) making a booking, placing an order or subscribing to a service;

(iv) participating in discussion boards or other social media functions;

(v) entering a competition, promotion or survey;

(vi) providing feedback; or

(vii) corresponding with us by phone, e-mail or otherwise.

The information you give us may include your name, address, e-mail address and phone number, financial and credit card information, personal description and holiday and other preferences.

If you are a journalist or a member of the media that we work with, we may also hold information relating to your job title, social media handles and, in some limited cases, copies of your passport or other identification documents where we arrange travel on your behalf for a particular event.

(b) Information we collect about you. With regard to each of your visits to our Website we may automatically collect the following information:

(i) technical information, including the internet protocol (IP) address used to connect your computer to the internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform;

(ii) information about your visit, including the full Uniform Resource Locators (URL) clickstream to, through and from our Website (including date and time); products you viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page and any phone number used to call our customer service number.

(c) Information we receive from other sources. We may receive information about you as a result of your use of our other company’s website, https://www.kingstonebrewery.co.uk, as well as your use of any other websites we work with and advertise our properties, for instance Canopy & Stars. We are also working closely with third parties (including, for example, Canopy and Stars Limited, business partners, sub-contractors, advertising networks, analytics providers, search information providers) and may receive information about you from them. 

3. USES MADE OF THE INFORMATION

3.1 We may use information held about you in the following ways:

(a) to administer our Website and manage your account;

(b) to improve our Website and our service so that it is most effective;

(c) to facilitate communication between guests and us, deal with enquiries, and carry out our obligations arising from any contracts entered into between you and us;

(d) to notify you of any service, support or account notifications or updates in relation to our Website, your account or our services that may affect you;

(e) to provide you with the information, products and services that you request from us;

(f) to administer any competition or promotion that you have entered which includes notifying you if you are the winner so you can arrange collection of your prize;

(g) to process job applications for vacancies you are applying for; and

(h) for internal record-keeping, reporting, service review.

3.2. We may also contact you for marketing purposes. This is where we will provide you with information about goods or services we feel may interest you. If you are an existing customer, we will only contact you by electronic means (e-mail or SMS) with information about goods and services similar to those which were the subject of a previous sale or negotiations of a sale to you. If you are not a customer of ours we will contact you by electronic means only if you have consented to this (e.g. where you have signed up to our newsletter). We will only ever pass on your details to third parties that wish to directly market to you where you have given us explicit consent to do so.

If you want us to use your data, or to pass your details on to third parties, for marketing purposes, please tick the relevant box situated on the form on which we collect your data. If you do not tick that box, we will not send you any marketing communications or pass your details to third parties that want to market to you.

You can opt out of receiving marketing communications from us at any time by clicking the ‘unsubscribe’ link at the bottom of our marketing emails or see ‘Your rights’ section below for further information.

4. DISCLOSURE OF YOUR INFORMATION

4.1 We may share your personal information with Kingstone Brewery Limited where The Hop Garden is located. We work together to ensure the satisfaction of your stay.

4.2 We may share your information with selected third parties including:

(a) Bookalet for facilitating the online booking;

(b) selected third parties who would like to market their products and services to you but only where you have explicitly consented for us to do so;

(c) our technology partners, for the purposes of sending triggered emails, such as welcome pack, booking confirmations or any other emails as well as cart abandonment and purchase confirmation emails, and personalised marketing, for example to suggest products that are related to your previous purchases;

(d) selected social media sites where we upload limited personal information, such as your email address, so that we can market to you on those social media platforms about our products and services we think may be of interest to you.

4.3 We may also disclose your personal information to third parties:

(a) in the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets.

(b) if we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of use or terms and conditions of supply and other agreements; or to protect the rights, property, or safety of The Hop Garden,  our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

5. LEGAL BASIS FOR PROCESSING YOUR DATA

5.1 We may process your data because:

  • we are legally obliged to e.g. to confirm your identity;
  • the processing is necessary for the performance of the contract with you to provide our services; 

5.2 In some instances, we will rely on your consent to process personal data and where we do this, it will be flagged to you at the time.

6. WHERE WE STORE YOUR PERSONAL DATA

6.1 We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area (“EEA”). This might be because the marketing company we use, such as MailChimp, may operate in EEA countries. It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. Such staff may be engaged in, among other things, the fulfilment of your booking, the processing of your payment details and the provision of services. We will only do this if appropriate safeguards are place in accordance with the GDPR (and any subsequent data protection legislation). By submitting your personal data, you agree to this transfer, storing or processing. 

6.2 All information you provide to us is stored on our secure servers. Any payment transactions will be encrypted. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our Website, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

6.3 Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our Website; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

7. YOUR RIGHTS

7.1 You are responsible for ensuring that information you provide to us is accurate, complete and up-to-date. If you have an account with us, you can review and change your information by logging into your account and visiting the ‘My Details’ page.

7.2 You have a number of rights in relation to your personal data, these include the right to:

  • find out how we process your data;
  • request that your personal data is corrected if you believe it is incorrect or inaccurate;
  • request that your personal data is deleted;
  • obtain restriction on our, or object to, processing of your personal data;
  • if we are relying on consent, you can withdraw your consent to our processing of your personal data (including any direct marketing);
  • obtain a copy of the personal data we process concerning you. We may charge a small reasonable fee towards the cost of administering any request you make and we will take steps to verify your identity before responding to your request. Once we have received the fee (if required) and verified your identity we will respond as soon as possible and in any event within one month; and
  • lodge a complaint with the UK supervisory body, the Information Commissioner’s Office (the ICO) here https://ico.org.uk/. If you have a concern or complaint about the way we handle your data, we ask that you contact us in the first instance to allow us to investigate and resolve the matter as appropriate.
  • if we are relying on legitimate interests for direct marketing, you can object to receiving such direct marketing;

If you would like to exercise any of your rights or find out more, please contact us (see ‘Contact’ section below).

If you do not want to be contacted for marketing purposes, you can let us know by contacting us at booking@thehopgarden.co.uk

7.3 Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

8. HOW LONG DO WE KEEP YOUR PERSONAL INFORMATION?

We keep your personal information for as long as we need to for the purposes for which it was collected or (if longer) for any period for which we are required to keep personal information to comply with our legal and regulatory requirements.

9. CHANGES TO OUR PRIVACY POLICY

Any changes we may make to our privacy policy in the future will be posted on this page. Please check back frequently to see any updates or changes to our privacy policy.

10. CONTACT

Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to our webmaster, Nihan Gijsel at webmaster@thehopgarden.co.uk

11. COOKIES

11.1 If you are happy for us to use cookies as described below, all you have to do is continue to use our site as normal. If you would like to block any cookies, please see below for details on how to do so.

11.2 We use the following cookies for various functions and features of our site:

(a) Asp_login

(b) eZSESSID

(c) Google tools – GA and Maps

(d) Twitter (and the twimg cookie)

(e) PHPSESSID

(f) PREF which comes from Google’s safe browsing API

11.3 We use these cookies for the proper functioning of our site, for example to establish your identity whilst browsing the site, which we need for our ordering systems to function correctly. The cookies used on this site don’t track anything else about you.

11.4 If you would like to block any of the cookies used by our site, or other websites, you can do this through your browser settings. Please visit http://www.aboutcookies.org/ for more information on how to block cookies and/or delete them from your computer. Please note that if you block or delete cookies, our site may not function properly for you.

11.5 Here are further details on the cookies we use when you visit our site. These are “session” cookies and are removed when you quit your browser.

Cookie Name

Description

asp_login

Refer to paragraph 11.3 of our policy.

eZSESSID

This cookie is used to store information to improve your experience of using our site. This will store any search text that you’ve entered into our search feature or if you have completed an enquiry form it will remember what you’ve entered so you don’t have to do it again. It will also remember which search filters you have used so that you don’t have to keep selecting them. As with all session cookies, these will be deleted when you close your web browser.

PHPSESSID

This is used by our availability calendar and booking system, where available. We need to store information about your booking (booking dates, number of guests and so on) throughout the booking process. Again, this cookie, and its data, will be deleted when you close your web browser.

9.6 We also use certain third party tools to enhance your online experience. Some of these will set cookies on our behalf so they can work and give you access to useful features. Please note that we have no control over these cookies. Here are further details about those cookies.

Cookie Name

Description

Google Analytics

We use Google Analytics to track visitors to our site. Our main aim is to find out which parts of the site are working and which are not proving to be useful. We use this information to make changes to our site and to decide on which features to improve.

See details of the Google cookies here – https://developers.google.com/analytics/resources/concepts/gaconceptscookies

Google privacy policy – http://www.google.com/intl/en/privacypolicy.html

Twitter

We have buttons on our site that allow you to tweet about certain pages on our site. These buttons use a cookie that Twitter will put onto your computer or mobile device. We only use these cookies so that our buttons will work. The link to twitter’s privacy policy – http://twitter.com/privacy

NID, SNID, PREF, khcookie

These cookies are used by Google to store user preferences and information when viewing pages with Google maps on them.

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ACCOMMODATIONS

Hop Cabin

Sleeps 2, en-suite bath, shower and cooking facilities.
brambling cross at the hop garden

Brambling Cross

Sleeps 2, hot tub, en-suite shower and toilet, cooking facilities.

Goldings Cabin

Sleeps 2, firepit, shower and cooking facilities.

Cedar Falls

Sleeps 2+2, hot tub, shower and cooking facilities.
Glamping at the wye valley Pioneer

Pioneer

Sleeps 2, en-suite shower and cooking facilities.

Contact

The Hop Garden

Tintern, Monmouthshire, NP16 7NX

Tel: 01291 680 111

booking@thehopgarden.co.uk

Location